frequently-asked-questions

Frequently Asked Questions

Discover answers to your questions or reach out to us.

How do I dispose of my old CFL lightbulbs?

Because CFL light bulbs and some older thermostats contain mercury, a toxic metal, the United States Environmental Protection Agency (EPA) recommends disposing of these products at a local recycling center, if available in your area. Some states and local jurisdictions have more stringent regulations than the EPA recommendation. They may prohibit the disposal of products containing mercury and may require recycling.

To learn more about your local requirements, visit search.Earth911.com to find your local waste collection agency’s contact information.

To learn more about CFLs and mercury, including how to clean up a broken CFL and find proper disposal options, go to www.energystar.gov/CFLsandMercury.

Visit this link for more information:

https://www.epa.gov/cfl/recycling-and-disposal-cfls-and-other-bulbs-contain-mercury

How do I find out if a bulb is compatible with certain dimmer switches?

Each product page contains a listing of factory-tested compatible dimmer switches. If you do not see the compatibility listing for your particular product, please fill out the form on the right.

What is your return policy?

Items must be returned within 45 days of invoice to be eligible for credit. 

Returned items must be received by AM Conservation Group, in new condition and in the original packaging to be eligible for a refund. 

AM Conservation Group will send a Return Merchandise Authorization (RMA) which must be included with the return shipment and the RMA number must be printed on the package in order for the returned material to be received at AM Conservation Group. 

A 20% re-stocking fee will be assessed on all returns unless the return is a result of an error made by AM Conservation Group or the product is faulty. 

Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AM Conservation Group, in which case, AM Conservation Group will issue FedEx or UPS labels to have the product picked up.

What is your product warranty?

All goods sold are guaranteed to be free from defect in material and workmanship for a period of 60 days from shipment. Some products may include a longer warranty period; please refer to product packaging or specification on the products’ web pages for more detailed information. To request a copy of warranty information for a specific product, please call customer service at 1-800-777-5655 or email customercare@amconservationgroup.com.

Other than this warranty, seller makes no warranty of any kind, express or implied, including any warranty of merchant ability, fitness for purpose or otherwise. The seller shall in no event be liable for any incidental, indirect, special or consequential damages or any kind, in contract, tort or otherwise. The seller's liability and buyer's exclusive remedy is limited to the replacement of non-conforming products or payment in an amount not to exceed the purchase price of the specific products for which damages are claimed at the option of the seller.

How do I start my energy- or water-saving program?

Please fill out the form on the right to submit a request to start your energy and/or water efficiency program. A sales representative will be happy to reach out to you. You may also contact our customer service team by calling: 888-513-3005 or emailing us at customercare@amconservationgroup.com.

How do I find product information (dimmer compatibility listings, installation guides, etc.)?
All relevant product information is under each product's individual page. If you cannot find what you are looking for on an individual page, please fill out the form on the right and we'll be happy to get back to you with the information you're looking for.